Support - General Questions

What is SmartInmate?

SmartInmate is an electronic communication system designed to supplement standard postal mail. If you think about the process of sending and receiving a letter, SmartInmate works in much the same way except that it is done on a computer instead of on paper. Messages can be delivered instantly or within a few hours rather than days or weeks.

How long does it take for the inmate to receive my message?

Most messages are delivered instantly. Each correctional facility may set up specific delivery rules depending on a variety of factors which may result in a message being delayed for a period of time prior to delivery.

How long are messages saved?

You may keep a message on your account as long as you like. Messages that you no longer want can be deleted any time.

How many messages can I send and receive each day?

There is presently no limit to the number of messages that can be sent and received each day. Each message sent will cost one message credit (50 cents) which can be paid by either the sender or the recipient (collect / C.O.D.) if the sender has no message credits.

How much can I send in a single message?

Each message is limited to 30,000 characters including spaces. This works out to about 8-10 pages of typed and printed text.

Have a Question?

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