How Electronic Messaging Works

SmartInmate™ uses safe and secure two way electronic messaging software designed specifically for communicating with incarcerated individuals. This allows those who are incarcerated to communicate safely and quickly with family members and friends outside of the correctional institution. They can send and receive electronic messages using a safe and secure computer kiosk or tablet stationed in their institution. Each message costs just 50 cents which is cheaper than a postage stamp. The message can be sent with postage paid and will be free to open and read for the recipient. Or, the message can be sent collect / "COD" for free and will be paid for by the recipient. To send or receive a message you MUST open a SmartInmate™ account. This process is quick and easy, just follow these simple steps...

1. Sign Up

Creating an account is fast, simple, and completely free. We will ask you to choose a username and password to identify your account along with some basic contact information. We will send you an email or text message to verify and activate your account. There is no cost to create an account and search for incarcerated individuals to connect with.

2. Make Connections

Once you have established an account, you may search for incarcerated individuals to connect with. Once you have located an individual that you would like to connect with, you can add them to your account as a contact.

3. Purchase Service Credits

Once you have established a connection with an incarcerated individual, you can send and receive electronic messages. Service credits may be purchased through the website using a major credit or debit card. Service credits cost one cent each with a minimum purchase of 500 credits ($5.00). You can purchase as many credits as you like and use them any time. You can also transfer credits to your contacts so they can easily respond to your messages.

4. Start Sending Messages!

Once you have purchased message credits, you can send and receive electronic messages. This is just like sending an email, except it is contained within the SmartInmate™ website. Messages can be delivered instantly or may be held for review depending on the rules at the destination facility. Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility so you can stay connected in a more timely manner for less than the cost of a postage stamp.

Sign up and start messaging today...